Privacy Policy

Privacy Policy
Effective Date: October 15, 2026
1. About This Policy
Sanctuary Insurance Services LLC, doing business as Sanctuary Insurance Services (“we,” “us,” or “our”), is a California insurance agency specializing in SR-22 and personal auto insurance.
This policy describes how we collect, use, protect, and disclose information in connection with our website, communications, and insurance services. It applies to current, prospective, and former customers.
Insurance carriers and other independent companies have their own privacy policies. This policy does not replace notices or rights provided under applicable insurance privacy laws.
2. Information We Collect
Information You Provide to Us
Depending on your inquiry or insurance needs, we may collect:
Name, address, email address, and telephone number
Date of birth and driver’s license information
Vehicle, household driver, and vehicle-use information
Driving history, prior insurance, and claims information
Information relevant to an SR-22 filing or license reinstatement
Policy, billing, and transaction information
Information included in emails, text messages, telephone conversations, or other communications
We do not collect Social Security numbers. Please do not send Social Security numbers or full payment-card details through ordinary email or text messages.
Applications Through Aspire General
Our website provides access to an insurance application and purchasing process hosted by Aspire General. Information entered on Aspire General’s website is collected under its privacy policy and applicable notices.
As your insurance agency, we may receive application, quote, policy, billing, and transaction information from Aspire General to assist with your requested services and service your policy.
Information From Other Insurance Sources
We may receive information from insurance carriers, insurance service providers, and authorized insurance-related sources as permitted by law to quote, place, or service coverage.
Recorded Calls
Telephone calls with our agency may be recorded for customer service, transaction documentation, quality assurance, and dispute resolution.
We provide recording notices and obtain consent where required by law. If you prefer another communication method, contact us by email.
Website Information
Our website and technology providers may collect:
IP address and approximate location
Browser, operating system, and device information
Pages visited, referring websites, and time spent on our website
Clicks and other website interactions
Cookie identifiers and advertising click identifiers
3. How We Use Information
We use information to:
Respond to questions and quote requests
Assist with insurance applications and purchases
Arrange SR-22 filings through insurance carriers
Service policies, renewals, payments, and policy changes
Follow up on inquiries and incomplete applications
Send policy notices and service communications
Send promotional emails and text messages, subject to applicable consent and opt-out requirements
Document communications and transactions
Measure website use and advertising performance
Maintain records and comply with legal and regulatory requirements
Prevent fraud, protect information, and resolve disputes
4. How We Disclose Information
We may disclose relevant categories of information described above in the following circumstances:
Insurance services. To insurance carriers, quoting platforms, and insurance service providers as necessary and permitted to obtain quotes, process applications, arrange filings, and service coverage.
Business operations. To service providers supporting agency management, communications, electronic signatures, payment processing, website hosting, data storage, security, and similar business functions.
Analytics and advertising measurement. To analytics and advertising providers as described in Section 5.
Your direction or authorization. When you request a disclosure or provide authorization, subject to applicable law.
Legal requirements and protection. When required or permitted by law, including regulatory examinations, legal proceedings, fraud prevention, and protection of legal rights.
We do not provide customer information to LifeSafer, attorneys, DUI programs, or other referral partners for their marketing.
We do not sell or rent customer contact lists. Website tracking disclosures are described separately below; the legal treatment of those disclosures depends on applicable law and how the technologies operate.
5. Cookies, Analytics, and Google Ads
We use cookies and similar technologies for website functionality, analytics, and advertising measurement.
Google Analytics and Web-Stat. We use these services to understand website traffic and visitor activity. They may process technical information, identifiers, referring sources, and browsing activity.
Google Ads conversion tracking. We use standard conversion tracking to measure actions associated with our advertisements. Google’s technology may use cookies, advertising click identifiers, device information, and event information to associate an advertisement interaction with a website action.
We do not use Google Ads remarketing audiences or enhanced conversions.
Third-party technology providers may collect information about activity over time and across websites, subject to their own practices and privacy policies.
You can manage or delete cookies through your browser settings. Blocking cookies may affect website functionality and does not necessarily prevent every form of measurement.
Additional information and choices are available at:
How Google uses information from sites and apps
Google Analytics Opt-out Browser Add-on
Google advertising settings
Browser privacy signals: [Before publishing, insert a verified description of how the website and its tracking tools respond to Do Not Track and Global Privacy Control signals. These are distinct signals and should be assessed separately.]
6. Promotional Emails and Text Messages
We may send promotional emails and text messages in accordance with applicable law and your communication preferences.
You can unsubscribe from promotional emails using the unsubscribe instructions in the message or by contacting us.
To stop promotional text messages, reply STOP. For assistance, reply HELP or contact us using the details below. Message frequency varies. Message and data rates may apply.
Consent to receive promotional text messages is not a condition of purchasing insurance.
We do not share your mobile number or text-message opt-in information with third parties or affiliates for their own marketing or promotional purposes. Providers assisting us in delivering messages may process that information to perform those services.
Opting out of marketing does not cancel your policy. Necessary policy, billing, legal, and service communications may continue through permitted channels.
7. Information Security
We maintain reasonable administrative, technical, and physical safeguards appropriate to the information we handle.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
8. Information Retention
We retain information for as long as reasonably necessary to provide services, maintain required insurance and business records, comply with legal obligations, prevent fraud, and resolve disputes.
Retention periods depend on the information, its purpose, applicable requirements, and the systems used by us and our providers. Certain records may need to be retained after a policy ends or a deletion request is received.
9. Access, Corrections, and Other Privacy Requests
You may contact us to:
Ask about our information practices
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion, subject to applicable exceptions
Change your marketing preferences
Exercise other rights available under applicable law
We may verify your identity before processing a request. We will respond within the time required by applicable law.
California insurance privacy laws may provide rights to access certain recorded personal information and request correction, amendment, or deletion. Restrictions and exceptions may apply.
Additional California consumer privacy rights may apply depending on the information and whether the relevant legal requirements cover our activities. We will not unlawfully discriminate against you for exercising applicable privacy rights.
For information maintained independently by an insurance carrier, you may also need to contact that carrier directly.
10. Children’s Information
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
Information about minor drivers may be collected in connection with legitimate insurance transactions, subject to applicable law.
11. Third-Party Websites
Our website may link to insurance carriers, government agencies, and other independent services. Their privacy policies govern information collected through their websites.
Review the applicable policy before submitting personal information.
12. Policy Updates
We may update this policy as our practices or legal requirements change. We will post the revised policy on this page and update its effective date.
We will provide additional notice or obtain consent when required by law.
13. Contact Us
For privacy questions, requests, or communication preferences, contact:
Sanctuary Insurance Services LLC
Attn: Privacy Inquiries
22982 La Cadena Dr Ste 210
Laguna Hills, CA 92653
Phone: (949) 629-7836
Email: kyle@sanctuaryinsuranceservices.com