1. About Sanctuary Insurance Services

We specialize in SR22 insurance services to help individuals reinstate their driving privileges following DUI arrests. Our mission is to make DUI arrests a “bump in the road” by providing compassionate, personalized service throughout the DMV reinstatement process.

2. Information We Collect

2.1 Personal Information You Provide

When you contact us for SR22 insurance services, we may collect:

• Full name and contact information (address, phone number, email)
• Driver’s license number and state of issuance
• Date of birth and Social Security number
• Information about your DUI arrest and court proceedings
• Vehicle information (for owner SR22 policies)
• Payment and billing information
• Insurance history and claims information

2.2 Public Records Information

We may obtain information from publicly available sources, including:

• DUI arrest records from California court systems
• DMV records related to license suspensions
• Court records regarding DUI proceedings

2.3 Website and Communication Information

When you visit our website or communicate with us, we may collect:

• IP address and browser information
• Pages visited and time spent on our website
• Contact form submissions and quote requests
• Email communications and phone call records
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Primary Business Purposes

We use your information to:

• Provide SR22 insurance quotes and policy services
• Process insurance applications and maintain active policies
• File SR22 certificates with the California DMV
• Communicate about your policy status and renewals
• Provide guidance on DMV reinstatement processes
• Connect you with partner services (DUI programs, ignition interlock devices)

3.2 Customer Service and Support

We use your information to:

• Respond to your questions and service requests
• Provide follow-up support during your 3-year SR22 requirement
• Send policy reminders and important notices
• Resolve billing or coverage issues

3.3 Business Operations

We may use your information for:

• Outreach to individuals who may need SR22 services
• Quality assurance and training purposes
• Legal compliance and regulatory requirements
• Business analysis and service improvement

4. Information Sharing and Disclosure

4.1 Insurance Carriers

We share your information with insurance carriers to:

• Obtain quotes and bind SR22 insurance policies
• Process claims and policy changes
• Maintain active coverage throughout your policy term

4.2 Partner Network

We may share relevant information with our trusted partners:

• DUI Attorneys: For referrals and coordinated client support
• DUI Programs: To help you locate required education programs
• Lifesafer (Ignition Interlock): For ignition interlock device services
• Other DMV Service Providers: As needed for comprehensive reinstatement support

4.3 Legal and Regulatory Requirements

We may disclose your information when required by:

• California Department of Motor Vehicles (DMV)
• Insurance regulatory authorities
• Court orders or legal proceedings
• Law enforcement agencies (when legally required)

4.4 Service Providers

We work with third-party service providers who may access your information:

• Payment processing companies
• Cold calling and lead generation services
• Website hosting and analytics providers
• Email and communication platforms

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission and storage protocols
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee training on privacy and data protection
• Secure disposal of outdated records

6. Data Retention

We retain your information for different periods based on the type of data and business need:

• Active Policy Information: Throughout your policy term and SR22 requirement (typically 3 years)
• Billing and Payment Records: 7 years for tax and accounting purposes
• Communication Records: 3-5 years for customer service purposes
• Website Analytics: 26 months (Google Analytics standard retention)

7. Your Privacy Rights

7.1 California Consumer Privacy Act (CCPA) Rights

As a California resident, you have the right to:

• Know: Request information about what personal data we collect and how we use it
• Access: Request a copy of the personal information we have about you
• Delete: Request deletion of your personal information (subject to legal and business requirements)
• Opt-Out: Request that we not sell your personal information (we do not sell personal information)
• Non-Discrimination: Receive equal service regardless of exercising your privacy rights

7.2 How to Exercise Your Rights

To exercise your privacy rights, contact us:

• Phone: (949) 629-7836
• Email: kyle@sanctuaryinsuranceservices.com
• Mail: 22982 La Cadena Dr Ste 210, Laguna Hills, CA 92653

We will verify your identity before processing requests and respond within 45 days.

8. Cookies and Website Analytics

8.1 Cookies We Use

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Marketing Cookies: To track effectiveness of our advertising

8.2 Google Analytics

We use Google Analytics to analyze website traffic and improve our services. Google Analytics collects information anonymously and reports website trends. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Third-Party Links

Our website may contain links to third-party websites, including:

• California DMV website
• DUI program locator tools
• Partner service providers
• Insurance carrier websites

We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the “Last Updated” date
• Notify you of material changes via email or website notice
• Provide 30 days notice for significant changes

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. California-Specific Disclosures

13.1 Information Sharing for Business Purposes

In the past 12 months, we have shared the following categories of personal information for business purposes:

• Identifiers (name, address, phone, email, driver’s license number)
• Financial information (for insurance quotes and billing)
• Commercial information (insurance history and preferences)
• Internet activity (website usage analytics)

13.2 Sources of Personal Information

We collect personal information from:

• Directly from you (applications, phone calls, website forms)
• Public records (DUI arrest records, court filings)
• Insurance carriers and partners
• Website analytics and cookies